This was bought to replace a Fitbit Sense 1 which had broken. The Sense 1 was always a little finicky. Sometimes it wouldn't charge, sometimes it'd only charge halfway. The sense 1's footstep detector was wildly inaccurate. About the only thing it did well was the heartbeat thing, which was quite accurate.
The Sense 2 fixes a lot of these issues, and makes for a faster, smoother experience. The Sense 1 would lag occasionally when swiping, but the Sense 2 doesn't. It's a better watch all round, I think.
We both, originally, paid for the subscription, but it just didn't seem to give us anything worthwhile. Apps like Zombies Run! give you fun, cool things to do to get fit. Other apps give you recipes, or fitness ideas, or reminders etc… I just feel that the fitbit ecosystem has stagnated a little and they're just selling smartwatches/fitness trackers without evolving the experience.
So, there's one thing that's the same with both, and it's still a disappointment, the app:
The thing that annoyed me about the Sense 1 was that it constantly had a "disconnected from phone" icon on the screen, despite the phone sitting RIGHT THERE. What's the point of having a smart watch that can control the phone, if it only works if the app is loaded and showing on the phone's screen?
I can count on one finger the number of times that I've had the Fitbit app loaded, and someone's tried to call me, and I've been able to answer it using the smart watch.
The sense 2 does the same. Despite having the App on the phone, it still doesn't detect the phone unless the app is loaded. And sometimes you'll load the app, and it'll take ages for it sync with the watch, despite the watch being in the active bluetooth devices list.
I know Bluetooth is a bit flakey, and not all devices are equal when it comes to supporting different profiles, but I would have thought the one thing the watch was supposed to do (exchange information with the app) would have been sorted.
The watch was for my wife, and she's had no problems with it so far. She likes the features, but doesn't use much of the additional functionality. She occasionally loads the fitbit app to sync the data and see how she's been doing. but, if I'm honest, I think the App needs a major overhaul. She shouldn't have to take the watch off, and lie it next to the phone for ten minutes to sync for her to know how many steps she's taken, or for the most useful information to be buried under a dropdown, which is in a tab, under a graph, which is about four scrolls down. The app has most of what you need, but it could do with a little of a redesign I think… Perhaps find a way to let people configure their dashboard, both in the app, and on the notifications, or widgets on the home screen.